Terms and conditions

HEIDI LINDGREN

Effective Date: 30th November 2025
www.heidilindgren.com.au

These Terms and Conditions (“Terms”) govern your use of this website (“the Site”) and all coaching, courses, professional learning, workplace consulting, digital resources, and services offered by Heidi Lindgren (“I”, “me”, “my”).

By using the Site, booking a session, purchasing a course, attending training, or accessing any of my resources, you agree to these Terms.
If you do not agree, please do not continue.

1. WHO I AM

I operate as a sole trader under the name Heidi Lindgren (ABN: 61146375744). I provide:

  • ADHD coaching (individual and family/parent)

  • Student support and study skills coaching

  • Teacher professional learning

  • Workplace consulting on neurodiversity and inclusion

  • Online courses and downloadable guides

Contact: hello@heidilindgren.com.au
Phone: 0417 672 679

2. DEFINITIONS

  • Services: any coaching, consulting, professional learning, courses, digital products, or support I provide.

  • Client: the individual, parent, school, or workplace purchasing or receiving Services.

  • Website/Site: www.heidilindgren.com.au

  • Course Materials: worksheets, slides, videos, downloads, guides, templates, or any content I provide.

3. ACCEPTANCE OF TERMS

By using the Site or booking/purchasing Services, you confirm that:

  • You have read and understood these Terms

  • You are legally able to enter into this agreement

  • You will comply with all policies listed on the Site

  • If accessing outside Australia, you are responsible for following your local laws

4. DESCRIPTION OF SERVICES

4.1 Coaching

Coaching supports understanding, planning, motivation, executive functioning, and strengths-building.
Coaching is not:

  • therapy

  • counselling

  • psychology

  • medical treatment

  • crisis support

  • legal or financial advice

4.2 Teen Coaching

If the client is under 18:

  • A parent/guardian must give consent

  • I respect the young person’s privacy while still providing appropriate updates to guardians

  • I may refer the family to other supports if needed

4.3 Professional Learning & Workshops

Schools and organisations may book workshops or training sessions.
A written proposal or invoice sets out:

  • inclusions

  • pricing

  • cancellation terms

  • travel if applicable

4.4 Workplace Consulting

Consulting may include policy reviews, training, or advice on inclusive practices.

4.5 Online Courses & Downloads

Purchases grant a personal, non-transferable licence for your own use.

Sharing, copying, distributing, or uploading materials elsewhere is not permitted.

5. HEALTH, WELLBEING & SAFETY

5.1 Not a substitute for therapy or medical care

I do not diagnose, treat, or provide psychological therapy.
Coaching is educational, strengths-based, and future-focused.

5.2 Your responsibility

You agree to:

  • Seek professional medical or psychological advice when needed

  • Inform me if you experience distress or discomfort

  • Decide what actions you take after coaching

  • Tell me if something feels unsafe or overwhelming

5.3 Crisis situations

I am not a crisis service.
If you are at risk of harm or in crisis, contact:

  • 000 (Australia)

  • Lifeline 13 11 14, or

  • Your local emergency or mental health service

6. CONFIDENTIALITY

6.1 What I keep confidential

I keep private all information shared in coaching or consulting, except where:

  • You give permission to share

  • I am legally required to disclose

  • I believe there is a risk of serious harm to you or others

6.2 Young people

I balance privacy with safety.
Parents are informed of themes, progress and concerns, without sharing every detail unless necessary.

6.3 Group settings

I encourage confidentiality but cannot guarantee other participants’ behaviour.

7. BOOKINGS, CANCELLATIONS & NO-SHOW POLICY

7.1 Booking a session

Sessions are booked via my booking system or email. You will receive confirmation of the date, time, and format (online or in-person).

7.2 Rescheduling or cancelling

  • More than 24 hours’ notice → no cancellation fee

  • Less than 24 hours → 50% of the session fee is charged

  • No-show (no notice) → full session fee is charged

7.3 Running late

Sessions will still finish at the scheduled time. Full fee applies.

7.4 If I need to reschedule

I will always provide as much notice as possible and offer an alternative time.
If a prepaid session cannot be rescheduled, a refund will be provided.

7.5 Schools / PL / Workplace sessions

Cancellation terms are stated in each proposal or invoice (usually 7–14 days’ notice, depending on the event).

8. FEES, PAYMENTS & REFUNDS

8.1 Fees

Fees are listed on the Site, booking page, or proposal. Prices may change but are locked in once booked.

8.2 Payment terms

Payment is due:

  • At time of booking, or

  • As stated on your invoice (schools/organisations)

8.3 Accepted payment methods

Bank transfer, credit/debit card, Stripe, or other methods as listed.

8.4 Refund policy

  • Coaching sessions: refundable only if cancelled with 24+ hours' notice

  • Cancellations within 24 hours → 50% fee applies

  • No-shows → 100% fee

  • Online courses & downloads → non-refundable once accessed

  • Professional learning & consulting → refund terms per proposal/invoice

8.5 Australian Consumer Law

Nothing in these Terms removes your rights under the ACL.

9. INTELLECTUAL PROPERTY (EXPANDED)

All content provided by me including worksheets, templates, emails, frameworks, webinars, videos, handouts, slides, and online course materials remains my intellectual property.

You must not:

  • Copy

  • Reproduce

  • Modify

  • Upload

  • Share

  • Sell

  • Distribute

  • Use commercially

    without my written permission.

Teachers may use provided classroom materials only with their own students unless otherwise agreed.

10. ONLINE COURSES, LOGIN DETAILS & DIGITAL ACCESS

If you enrol in an online course or purchase a download:

  • Your login is for your use only

  • You must not share access with others

  • I may revoke access if terms are breached

  • Access periods (if relevant) are stated at purchase

11. CLIENT RESPONSIBILITIES

You agree to:

  • Attend sessions on time

  • Participate honestly and respectfully

  • Use the strategies you choose at your own discretion

  • Provide accurate information

  • Seek help from other professionals where needed

  • Communicate openly about concerns

12. COMMUNICATION BOUNDARIES

You can contact me by:

  • Email (preferred): hello@heidilindgren.com.au

  • Website contact form

I aim to reply within 48 hours (Monday to Friday).
I am not available:

  • for 24/7 messaging

  • for crisis support

  • outside business hours unless arranged in advance for schools/workplaces

13. BEHAVIOUR & RESPECTFUL CONDUCT

I reserve the right to end a session or cease Services if behaviour is:

  • abusive

  • discriminatory

  • threatening

  • unsafe

  • inappropriate

No refund will be issued if Services are ended due to misconduct.

14. WEBSITE USE & SECURITY

You are responsible for:

  • Keeping login details confidential

  • Ensuring your device and internet connection are secure

  • Not attempting to access restricted parts of the Site or platform

15. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • I do not guarantee specific outcomes

  • I am not liable for decisions you make based on coaching or training

  • I am not responsible for losses, damages, costs or claims resulting from your use of the Services or Site

Where liability cannot be excluded, it is limited to:

  • re-supply of the Services, or

  • a refund of the amount paid

16. FORCE MAJEURE

I am not liable for delays or changes caused by events beyond my control such as illness, emergencies, internet outages, natural disasters, or unforeseen disruptions.

17. SEVERABILITY

If one part of these Terms becomes invalid, the rest remains enforceable.

18. CHANGES TO TERMS

I may update these Terms at any time to reflect changes in services or laws. Updates will be posted on the Site. Continued use of the Site means you accept the updated version.

19. GOVERNING LAW

These Terms are governed by the laws of New South Wales, Australia.

20. CONTACT

For questions or concerns:

Heidi Lindgren
hello@heidilindgren.com.au
0417 672 679
Or via the contact form on the Site.